Conflict
Management Training - Two Day Course:
This
course is designed to help participants manage
conflict, stress and anger when working with
clients. It will equip them with a basic
knowledge of the various techniques to help
participants deal with difficult situations, so
that they can manage problems with confidence.
By
the end of the course participants will be able
to:
- identify
what conflict is, why it arises and how it
can be dealt with.
- identify
potential 'hot' situations and assess risks
realistically.
- recognise
the various stages of conflict and prevent
them from escalating.
- deal
with conflict with a greater awareness and
confidence.
- utilise
a variety of methods for managing conflict
successfully.
To
ask further questions or to book a course please
contact
us.
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